The current period requires decisive action to contain the spread of the coronavirus. VietinBank has taken a number of measures to protect you as customers and our employees.
We will take care of your concerns. We are available for you by telephone every day within our business hours. Your personal advisor is still available for you by phone. Likewise, communication via e-mail is guaranteed. Until further notice, personal appointments in our branches should be announced in advance and arranged by telephone. If possible, please address your concerns to us exclusively by telephone, e-mail or post.
Since, for your own safety and the protection of our employees, we currently only grant individual access to our branches, we would like to point out in advance that unannounced visits may lead to waiting times.
We ask for your understanding in this regard and apologize for any inconvenience.
VietinBank thus follows essential recommendations, such as those of the Robert Koch Institute, to reduce personal contacts and offers you the opportunity to conduct your banking business safely from home.